How We Are Working To Improve

German Tool Fans,

We at KC Tool have always strived to make German Tools easy to get. But over the last 24 months the international supply chain has been stressed and bottlenecked like the world has never seen.

We know that this has made it more difficult for us to provide German Tools in the way you grew accustomed to. However, we have made several improvements and adjustments to our systems to make your experience better than it’s ever been, and I would like to share some of those changes with you.

  • Deeper inventory. While we have long offered a great breadth of selection, we have recently made a considerable investment in greater-than-ever depth of stock. We want core items to be in stock all the time, even if the “faucet” from Germany turns off for a spell.
  • Live inventory. Our website now shows the actual live quantity we have available for each item on the product page and the cart page. When ordering quantity, there will be no more uncertainty over whether we have enough to fulfill your order.
  • Estimated lead times. While we continue to email you individually with estimated ship dates based on your backordered items, that information now also shows on your account page, for most orders, when logged into our website.
  • Email when in stock. For a few select items, we choose to not allow backordering, but we understand that there is still interest in purchasing them in the future, so we integrated a system to email you as soon as we receive inventory. Simply sign up on the product page. For instance, check out the page for the upcoming Wera 2022 Advent Calendar.

As we continue to grow, we will continue to improve. Thank you for your patience and your support.

Mit Fruendlichen Grüßen / Kind Regards,
Derek Tran
Owner and General Manager

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